Terms of Service

1. Who Can Use Biou

You must be at least 18 and able to enter into a binding agreement. If you use Biou for a business, you confirm that you can bind that business to these Terms.

2. Accounts and the Service

• Provide accurate information and keep your account secure.
• You are responsible for activity under your account.
• Biou may change, add, or remove features as the Service evolves.
• You may not resell, copy, reverse engineer, scrape, or disrupt the Service.

3. Your Content

You keep ownership of content you upload or publish. You give Biou a worldwide, non-exclusive, royalty-free licence to host, display, reproduce, and deliver that content only as needed to operate and promote the Service. You confirm that you have the rights to use your content and that it complies with our Acceptable Use Policy.

Public bio pages are public. You are responsible for what you publish, the links you add, and any products or services you offer.

4. Plans and Billing

• Paid plans are billed in advance and renew automatically until cancelled.
• You can cancel before renewal; cancellation takes effect at the end of the current billing period.
• Subscription payments are non-refundable except where required by law.
• We may change prices or plan features with reasonable advance notice.

5. Selling Through Biou

5.1 Creator responsibilities

• You are the seller of your products and are responsible for descriptions, delivery, taxes, support, licences, and applicable consumer law.
• You may sell only content you own or are authorised to sell.
• You must not sell anything prohibited by our AUP or Stripe’s restricted-business rules.

5.2 Payments and fees

Payments and creator payouts are handled by Stripe. Stripe may require identity, tax, and bank information and may apply holds, reserves, disputes, or other restrictions. Biou does not hold your funds. Any Biou platform fee is shown before you enable or complete a sale; Stripe’s processing and currency fees are separate.

5.3 Refunds and disputes

• Creators are the first point of contact for buyer questions and refund requests.
• A buyer may contact support@biou.me if a product was not delivered, materially differs from its description, or cannot be accessed because of a technical failure.
• Delivered digital products are otherwise non-refundable where the law allows.
• Refunds, chargebacks, and related fees may be deducted from future payouts or recovered from the creator.
• Nothing in these Terms removes rights that cannot legally be waived.

6. Intellectual Property

Biou and its software, design, and branding are protected by intellectual property laws. These Terms give you a limited, revocable, non-transferable right to use the Service; they do not transfer ownership of Biou or other users’ content.

7. Copyright Complaints

Send copyright complaints to support@biou.me. Include your signature, the protected work, the affected Biou URL, your contact details, and statements that your claim is made in good faith and is accurate. We may remove reported content, notify the creator, accept a valid counter-notice, and terminate repeat infringers.

8. Suspension and Termination

You may close your account at any time. We may restrict, suspend, or terminate access when you breach these Terms or the AUP, create legal or financial risk, or when required by law or a payment provider. Provisions concerning payments, intellectual property, liability, and disputes survive termination where necessary.

9. Disclaimers and Liability

Biou is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim implied warranties and are not liable for indirect, incidental, special, consequential, or punitive damages, lost profits, lost data, creator products, or third-party services.

Our total liability for claims relating to the Service will not exceed the greater of the amount you paid Biou in the previous 12 months or USD 100. You agree to cover claims and reasonable costs arising from your content, products, unlawful use, or breach of these Terms, to the extent permitted by law.

10. Governing Law and Disputes

Contact support@biou.me before filing a claim so we can try to resolve it informally. These Terms are governed by the laws of the Hong Kong Special Administrative Region, and disputes will be heard by its courts, unless mandatory consumer law allows otherwise.

11. Changes and General Terms

We may update these Terms. We will give reasonable notice of material changes by email or through the Service. These Terms, the Privacy Policy, and the AUP form the entire agreement. If one provision is unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver.

12. Contact

Questions about these Terms can be sent to support@biou.me.