Order help and refunds
Who to contact about a purchase, when Biou can help, and how refunds are handled.
Updated
Who sold the product or service?
The creator is the seller of products and services offered on their Biou page. Contact the creator first for questions about the description, fulfilment, appointment, cancellation, or refund.
When Biou can help
Email support@biou.me if a purchase was not delivered, materially differs from its description, or cannot be accessed because of a technical failure. Include the email used at checkout, the creator’s Biou URL, the product or booking name, and the purchase date. Never send card details.
How refunds work
Creators can submit full or partial refunds for eligible completed orders. Stripe returns an approved refund to the original payment method. Bank processing time varies.
Delivered digital products are generally non-refundable where the law allows. Nothing in this policy removes consumer rights that cannot legally be waived.